Yesterday morning I kicked-off a new Causative Communication Skill-Building Summit with 10 extremely intelligent, competent professionals. They want to sharpen their communication skills because their lives are full of challenges. One of them wants to redirect the marketing strategy for a product, another wants to get promoted, a couple of them need other teams to commit resources. All of them have to deal with people who are stubborn, pressed for time and have their own priorities. All of them are experiencing push-back. I start the Summit by role-playing the exact situations they want to handle. I want to see how they manage these situations with what they know. Each one of them got into a debate with me. None of them got the outcome they wanted. I wasn’t being particularly difficult. They simply didn’t have the skills to handle me. I realized any situation looks difficult if you don’t have the skills to handle it. Read more... Online Services
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